Each Roly Pony order is prepared with the our own special wrapping of tissue paper and branded carrier bag. With an exchange and return service, rolypony.co.uk is the ideal place for purchasing whether it is for you or for making gifts.

You can return all of our products except seasonal products* ordered on our website within 14 calendar days following the delivery date in their original packaging, with all tags and labels attached and with a copy of the invoice. Returns charges are to be paid by the customer. Seasonal products return – Easter decorations cannot be returned after Easter, Christmas decorations cannot be returned after 24th December, Halloween decorations cannot be returned after 31st October.

Should you decide to exercise your right to return purchased products, rolypony.co.uk / rolypony.com will not accept returned products that are returned without the original labels/tags or seal or that have been altered from their original status worn or damaged.

If you wish to return/exchange an item simply email at


to request a Returns Authorisation Number. Please enclose this number with your items to be returned and send to:

Web Returns

Roly Pony Ltd

41 Cross Street

London N1 2BB

United Kingdom

The goods must be returned within 14 calendar days from receiving.

Once the goods have been received you will receive a confirmation email. Your exchange/refund will then be processed.

If you need any further information, you can contact us by e-mail on customercare@rolypony.com Monday to Friday (except bank holidays), between 10.00 am and 6.00 pm (UK time).