After the products have been returned, Roly Pony Ltd shall check the conformity of the products with the terms and conditions. When Roly Pony is able to confirm that such conditions have been met, Roly Pony shall send you the relevant confirmation of acceptance of the returned products by email.

Whatever the method of payment that you have used, the refund procedure shall be started by Roly Pony Ltd within 14 working days after the date at which Roly Pony Ltd was informed of your decision to exercise your right of return, after checking that the right of return has been correctly exercised and that the returned products are accepted.

If the recipient of the products, as indicated in the order form, is different from the individual who made the payment for such products, the sums shall in all cases be refunded by Roly Pony Ltd to the individual who made the payment.

Roly Pony Ltd does not cover cost of return. Return costs are responsibility of the individual returning the item for refund or exchange.

Roly Pony Ltd is not responsible for any duty / taxes relating to purchase/return/exchange of products purchased from Roly Pony store or web-store, please check your government guidelines for local duties/ taxes, which may apply to your purchase with Roly Pony Ltd. All our products are shipped from UK.