The order form contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees or taxes in the UK only), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs.

An order shall be deemed to have been submitted upon the electronic receipt of your order form by and and once the accuracy of the details relating to the order has been verified. Before submitting your order form for the purchase of products, you are asked to read carefully these General Terms and Conditions of Sale.

The order form will be filed on our database for the period of time required in order to process your order, and as provided by law. You may access your order form by checking the section “Your account / Your orders” Before submitting the order form, you will be asked to identify and correct any possible input errors.

The languages that may be used to submit orders to and is English.

After your order form has been submitted, Roly Pony Ltd will process your order.

If the products displayed on and are no longer available at the time of your last login to the website or once Roly Pony Ltd has received your order form, Roly Pony Ltd shall inform you within 30 calendar days after the day following the receipt of your order of the unavailability of the ordered products. If the order form has been sent and the price has been paid for items that are no longer available, Roly Pony Ltd will refund you the sum paid or offer an exchange.

By submitting an order form and contracting with and you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on and Instead please contact our Customer Service department at customercare@rolypony,com