FREE SHIPPING is automatically applied to: UK orders above £50.00; USA and EU on orders above £250.00
tax and duty
UK – all taxes and duty are included in the product price and you will not be charged anything extra on UK orders;
USA -for shipments to the USA Roly Pony will cover all duty and tax charges up to 800.00 USD. Any order over that amount the customer will be responsible to pay any additional charges.
EU, Asia and UAE duty – please note that customer is responsible for local duties/taxes.
processing & packing your order
All Roly Pony orders are shipped from UK and are packed by us – no third parties, you can call/email us and we will be happy to answer any questions or take special instructions, say add a note to your present. Processing time – orders received by 12pm are processed the same day. We aim to process all orders on the day of receipt, however orders received after 5pm may be processed the following day. You will receive live updates on your order, so you will know the exact time its been processed and shipped.